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05 August, 2023
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Customer Story: ABR Exports

05 August, 2023

In the bustling city of Jodhpur, known for its rich cultural heritage and furniture exports, ABR Furniture Exports has emerged as a prominent player in the industry. As the company expanded its operations, it faced numerous challenges in efficiently managing stock, production, suppliers, and customer relationships. To overcome these hurdles and unlock new avenues of growth, ABR Furniture Exports adopted the revolutionary software solution, Mirror ERP, provided by Panipuri Soft. 

1. Stock Monitoring:

Maintaining optimal inventory levels is crucial for any furniture exporter. ABR Furniture Exports used to grapple with overstocking or stockouts, leading to financial losses and missed opportunities. Mirror ERP revolutionized its stock management process by providing real-time insights into inventory levels, sales trends, and customer demands. This intelligent system helped them make data-driven decisions to ensure optimum stock levels, reduce storage costs, and eliminate stock-related bottlenecks.

2. Production Monitoring:

Streamlining the production process was another key challenge for ABR Furniture Exports. With the help of Mirror ERP, they achieved end-to-end visibility into their production cycle. The software facilitated efficient production planning, resource allocation, and workflow management. Real-time updates enabled supervisors to identify and rectify bottlenecks promptly, resulting in improved production timelines and enhanced overall productivity.

3. Supplier Management:

Effective supplier management is critical for maintaining consistent product quality and timely deliveries. Before adopting Mirror ERP, ABR Furniture Exports needed help managing multiple suppliers and tracking their performance. The ERP system integrated supplier information, purchase history, and quality evaluations, empowering the company to negotiate better contracts and build solid and long-lasting relationships with reliable suppliers.

4. Customer Relationship Management (CRM): 

In the competitive furniture export market, providing exceptional customer service is essential to retain clients and attract new ones. Mirror ERP’s CRM module helped ABR Furniture Exports centralize customer data, track interactions, and manage sales inquiries effectively. Personalized communication and timely follow-ups became possible, leading to increased customer satisfaction and repeat business.

5. Increased Efficiency:

Mirror ERP’s integrated approach streamlined ABR Furniture Exports’ business processes. Automation of routine tasks, such as order processing, invoicing, and data entry, reduced human errors and freed up valuable employee time. This increase in operational efficiency allowed the company to focus on strategic initiatives and innovate its offerings.

6. Improved Productivity:

With real-time access to data and analytics, employees at ABR Furniture Exports became more productive and proactive in their roles. Managers gained valuable insights to identify areas for improvement, measure employee performance, and implement necessary training programs. The software facilitated collaboration and communication across departments, fostering a culture of continuous improvement.

7. Increased Customer Satisfaction:

Happy customers are the lifeblood of any successful business. With Mirror ERP’s help, ABR Furniture Exports could fulfill orders promptly, provide accurate delivery estimates, and promptly resolve customer inquiries. This enhanced service led to increased customer satisfaction, positive word-of-mouth, and a growing base of loyal clients.

In the dynamic world of furniture exports in Jodhpur, ABR Furniture Exports witnessed a significant transformation by implementing Mirror ERP from Panipuri Soft. The software empowered them with comprehensive tools for stock and production monitoring, supplier management, and customer relationship management. The result was increased efficiency, improved productivity, and enhanced customer satisfaction. As ABR Furniture Exports continues to leverage the power of Mirror ERP, they remain poised for sustained growth and success in the competitive market

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